Thought Bubble

Yes, No or Maybe?: Research Still Vital for PR

June 25, 2012, 5:56pm posted by  |  1 comments

Posted in: CK Authors, Dana Schwartz, The Industry,

Yes, No or Maybe?: Research Still Vital for PR

Good research is still an essential underpinning of an effective public relations campaign. The current landscape is saturated with “studies” and not all of them credible.  Plus, technology and consumer behavior continue to impact how research gets done.

Yet as much as the world around us changes, some things stay the same.  It’s still about thoughtfully executed research, applied to client challenges in the most strategic possible way. We recently welcomed a representative from Harris Interactive, a global market research firm, to our boardroom to explore how today’s multi-screen world is changing the research industry – and got a few good tips on how to utilize research effectively in PR. Here are a few things we learned.

The Big Debate: Phone vs. Online Surveys

No real surprise here. According to Harris Interactive, people hang up about 96 percent of the time during a phone survey. It wasn’t too long ago that phone surveys were regarded as the gold standard. While this is definitely a sign of changing times, to members of Gen Y like me, this seems like a no brainer; who would waste any time on participating in a phone survey these days?

On top of that, they confirmed that phone surveys are three to four times more costly than online surveys. In an informal poll of our boardroom, only two of the 15-plus staff members in the room even had a landline. So, online it is.

This trend toward online surveys presents a bit of a disconnect with some of the major news media outlets that still insist on phone surveys. It’s likely though that, with time, these outlets will focus more on core questions about research methodology and respondent base – rather than the survey channel itself.

Good Data Has a Long Shelf Life – So Spread It Out

Many organizations that conduct a survey for themselves or a client often issue a press release announcing all of the findings in one shot. But why not spread it out? Good, credible research data is typically good for up to six months, so there’s no reason to rush. If it makes sense for you or your client, consider releasing one or two news-worthy data points at a time. Analyze the information in your survey and strategically plan how to present it from a timing perspective. That way, your statistics and findings can go a long way.

The Future of Surveys is on Your Cell Phone

It’s no surprise that mobile devices have emerged as the next target for many large market research companies. Cell phone surveys have been in the works for a long time, but aren’t quite ready for “prime time” in the research world for a variety of reasons. Studies on the transition to mobile research are ongoing and complex due, in part, to the fact that cell data is not comparable to census information. Plus consumers can be hesitant regarding what they perceive as “solicitation calls” on their personal mobile devices. 

Despite these barriers, this transition is already underway.  So we can anticipate mobile surveys becoming more of a go-to in coming years.

Know Your Methodology – Especially When Pitching a Reporter

Our Harris presenter could not emphasize enough the importance of this piece of advice. It’s simple enough – make sure you know the foundation of your research methodology when pitching a story to journalists, because they will demand that background. Who and how many people took the survey? How was it fielded? When was the data collected? How was it analyzed? On what are you basing your conclusions? Is there another obvious way to interpret the numbers?

Understanding more about how to best utilize research can help PR pros uncover the next big opportunity for clients. Are you using research in the most strategic way possible?

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Comments

Diane Dolinsky-Pickar on July 10, 2012, 2:02pm
Dana, I enjoyed your article very much, and would like to extend it by adding two points as follows: (1) very often the shorter the survey, the more accurate the findings, since as questions continue past 3 or 4 simple ones, people get fatigued and become annoyed and inaccurate. If you would like to see a bit more on this, I highly recommend the book by Fred Reichheld called, "The Ultimate Question 2.0..." re how to achieve and keep excellent standards for customer service, and (2) often when there is an opportunity for a general question in research that ascertains what words the answering person would use to recommend this service or product, the firm conducting research gains insight into the natural (vernacular) search terms that a qualified buyer would use... leading to better SEO. If you would like to know more about me, just letting you know that I am a blogger, journalist, digital marketing strategist, and job hunter. I hope to hear from you, or Dorothy S.! Thank you for the opportunity to comment on your blog. To your every success, Diane

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Thought Bubble is a space for members of the CooperKatz team to share whatever comes to mind - from news about our company and clients, to insights on the constant evolution of the marketing communications landscape.

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